Trusted by 500,000+ genealogists

Preserve your family history with expert support

Get instant help installing, syncing, and troubleshooting Family Tree Maker. Our certified specialists are available around the clock to keep your ancestry research safe and accessible.

24/7 live assistance

All versions supported

Secure & private

Satisfaction guaranteed

Get Help Now Explore Features

98%

Resolution rate

< 2 min

Avg. response

SSL-secured support

Certified technicians

24/7 availability

500K+ users helped

How we help

Three ways to get the support you need

Choose the option that works best for you — every channel connects you to the same certified experts.

Phone Support

Talk directly with a specialist who can guide you step-by-step through any issue — from installation to sync errors.

Call us

Live Chat

Message us in real time and share screenshots of your issue. Perfect for quick questions and screen-by-screen guidance.

Start a chat

Email Ticket

Send us a detailed message and attach error logs. You'll receive a tracked ticket with a response within one business hour.

Open a ticket

0K+

Users supported

Resolution rate

0/7

Availability

Years of expertise

Why choose us

Support that understands your family's story

Every genealogist's research is unique. Our specialists are trained specifically in Family Tree Maker — not generic tech support.

Certified Experts

Our technicians complete rigorous training on every Family Tree Maker version, from 2010 to the latest release.

Always Available

Holidays, weekends, late nights — whenever you hit a wall, someone is here to help you move forward.

Plain-English Help

No jargon. We explain each step clearly so you understand what's happening with your data and why.

Data Safety First

Before any fix, we help you back up your tree. Your research is irreplaceable — we treat it that way.

Remote Assistance

With your permission, we can securely view your screen and resolve the issue right before your eyes.

Satisfaction Promise

If we can't solve your issue, you don't pay. It's that simple. Your trust matters more than a fee.

How it works

Five simple steps to a resolved issue

From first contact to a working Family Tree Maker, here's exactly what to expect.

Reach Out

Call, chat, or email us with your issue.

Diagnose

We identify the root cause quickly.

Back Up

Your tree is safely backed up first.

Fix

We apply the solution step-by-step.

Verify

We confirm everything works before closing.

Start now

Testimonials

What our customers say

Real stories from genealogists who got back to their research.

"After a Windows update broke my sync, I thought I'd lost years of research. The support team walked me through a restore in under twenty minutes. Lifesavers."

Margaret Holloway

Portland, OR